Help & FAQs


 Can personalised items be exchanged/refunded?

 How do I use a discount code?

 Can you tell me if you're getting an item back in stock?

 How do I know I'm buying a genuine product?

 Why can't certain items be shipped to my delivery address?



 What happens if the courier misplaces my parcel?

 What happens if my parcel is damaged upon receipt?

 What should I do if I receive the wrong item?

 I have received a faulty item, how do I resolve this?

 An item is missing from my order, how do I resolve this?



 Are there any products I can't return?

 Have you received my returned goods?



 What payment methods are accepted?

 Are my details retained for furture orders?

 Can I get a refund if the price has changed since I ordered it?



 I'm having trouble viewing orders in my account

 What can I do if I'm not receiving emails from theGAAstore?

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