DPD (Tracked) - Next working day
DPD (Tracked) - Next working day
Royal Mail 2nd Class - Usually delivered within 2-5 working days
Royal Mail Tracked 24 (Tracked) - Usually delivered next working day, although occasionally delays can occur
Royal Mail Tracked 48 (Tracked) - Usually delivered within 2-3 working days
DPD (Tracked) - Usually delivered within 1-2 working days
DHL Express (Tracked & Signature Required) - Usually delivered next working day for the vast majority of UK addresses
International Tracked (Tracked) - Usually delivered within 3-7 working days
DHL Express (Tracked & Signature Required) - Usually delivered next working day for the vast majority of European addresses. Orders delivered within Europe will NOT be subject to any additional Customs Duties or Import Taxes
International Tracked (Tracked) - Usually delivered within 5-10 working days
DHL Express (Tracked & Signature Required) - Usually delivered within 1-4 working days for the vast majority of addresses worldwide. International orders MAY be subject to additional Customs Duties/Import Taxes - these costs must be covered by you. You can check with the authorities in your country. Most countries offer relief from duties and taxes up to certain thresholds, and your order will always be DELIVERY DUTY PAID in the following countries if your order is below the value stated here:
United Stated of America $800
New Zealand $400NZD
Entering Your Shipping Information
It is essential that you enter the correct delivery information into the checkout. We operate a fully integrated system whereby the precise delivery information that is entered into the checkout is what appears on your Order Confirmation and in turn your Shipping Label. We can therefore not accept any responsibility for any error or omittion in the Delivery Information that appears on the Shipping Label. If a package is lost or delivered to the incorrect property due to an error on the shipping label the entire responsibility of this remains with the individual who entered the information into the checkout.
Exclusions and Bank Holidays
UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:
- 7th May 2019 – Early May Bank Holiday
- 28th May 2019 – Spring Bank Holiday
- 27th August 2019 – Summer Bank Holiday
- 25th December 2019 – Christmas Day
- 26th December 2019 – Boxing Day
Vat & Delivery Charges
All prices shown are inclusive of VAT (Value Added Tax) as required by European law, unless your outside of Europe in which prices will be exclusive of VAT. Delivery prices shown are dependent upon the destination you have selected.
Your delivery may take an extra day or 2 in the following situations:
- Custom embroidered/printed items of clothing
- During sale time or Christmas periods
- If your address is in a remote location
- If the availability of something on your order has changed since you purchased - we will email you to help find another item
We dispatch orders from multiple locations - your order may be split into more than one parcel, and may not all arrive together in the one delivery.
Guaranteed deliveries by 1pm next day working
We don't advertise this service but if you need something guaranteed next day delivery by 1pm call our customer services team on 0044 (0)28 3839 2233. They will check to see if this is possible depending on the product you'd like. The cost of Royal Mail Special Delivery Guaranteed is £12.95, with inclusive tracking and signature on delivery. A Saturday Delivery may also be available at an additional charge.